Shipping policy
Shipping Policy – Grand-Jewellery
This Shipping Policy applies to orders placed within the United States. By placing an order with Grand-Jewellery, you agree to the terms outlined below.
Processing & Order Cut-Off Time
Order cut-off time:
12:00 AM (Eastern Time – New York), Monday to Friday
Orders placed after the cut-off time, during weekends, or on public holidays will be processed the next business day.
Processing (handling) time:
Orders are processed within 1 business day (Monday to Friday).
Shipping & Delivery Time
Estimated transit time:
1–9 business days (Monday to Friday)
Estimated total delivery time (processing + shipping):
Approximately 2–10 business days
Delivery times are estimates and may vary slightly due to external circumstances such as carrier delays or peak seasons.
Shipping Carriers
We use trusted shipping partners including:
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USPS
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UPS
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DHL
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OSM
Carrier selection may vary depending on destination and availability.
Shipping Costs
Free standard shipping is offered on all orders within the United States.
No minimum purchase is required.
Address Changes
Once an order has been processed or shipped, we are unable to modify the delivery address.
If you need to request a change shortly after placing your order, please contact us at:
Email: info@grand-jewellery.com
Phone: +31 6 30822411
Order Tracking
After your order has been shipped, you will receive a confirmation email with a tracking number.
You can use this number to follow your shipment until delivery.
Incorrect Address
Customers are responsible for providing accurate shipping information.
If a package is returned due to an incorrect address, reshipping costs will be the responsibility of the customer.
Cancellations
Orders may be cancelled before dispatch.
Once shipped, please refer to our Return & Refund Policy.
Parcels Damaged in Transit
If your parcel is damaged during transit, please contact our customer support immediately.
If possible, refuse delivery with the courier.
If delivered in your absence, contact us for assistance.
Taxes
We do not charge sales tax through our store.
Customer Support & Business Information
Grand-Jewellery
Kapelweg 67
5521 JH Eersel
North Brabant, Netherlands
Email: info@grand-jewellery.com
Phone: +31 6 30822411
Support Hours:
Monday – Friday
9:00 AM – 5:00 PM
Company Registration Number: 80326986
VAT Number: NL003423492B16