FAQ

Grand-Jewellery

Payments

Which payment methods do you accept?
We accept the following payment methods:

Visa
Mastercard
American Express
Maestro
Apple Pay

All payments are processed securely through our certified payment providers.
We do not store or have access to your full payment information.

Orders & Processing

What is your order cut-off time?
Our order cutt-off time is 12:00 AM (Eastern Time – New York), Monday to Friday.
Orders placed after 12:00 AM, on weekends, or on public holidays will be processed the next business day.

How long does processing take?
Processing takes 1 business days (Monday–Friday).

Shipping

Do you offer free shipping?
Yes. We offer free standard shipping on all orders within the United States. No minimum order value is required.

How long does shipping take?
Shipping (transit) takes approximately 1–9 business days (Monday–Friday).

What is the estimated total delivery time?
The estimated total delivery time is approximately 2–10 business days (processing + shipping).

Which carriers do you use?
We ship with

USPS
UPS
DHL
OSM

Tracking

Will I receive a tracking number?
Yes. Once your order has shipped, you will receive a shipping confirmation email with your tracking number.

Address Changes

Can I change my delivery address after placing an order?
If you need to correct your address, please contact us within 24 hours of placing your order:

Email: info@grand-jewellery.com
Phone: +31 6 30822411

After your order has shipped, we may not be able to change the delivery address.

Returns & Refunds

What is your return window?
You may request a return within 30 days after delivery.

Do I have to pay for return shipping?
If your return is accepted, a free return shipping label will be included in your package. You may return your item by mail or in store.

How do I start a return?
Please email us at info@grand-jewellery.com with your order number and the item(s) you wish to return.
We will provide return instructions
When will I receive my refund?
If approved, refunds are processed within 10 business days after inspection.
Your bank or card provider may take additional time to post the refund.

Damaged or Incorrect Items

What if my order arrives damaged or I received the wrong item?
Please contact us as soon as possible at info@grand-jewellery.com and include photos of the package, shipping label, and the issue so we can assist you immediately.