Refund policy

Grand-Jewellery

This Return & Refund Policy applies to all orders placed within the United States. It outlines how returns, refunds, and related matters are handled by Grand-Jewellery. By placing an order on our website, you agree to the terms described below.

Return Overview

  • Return window: 30 days from the date of delivery

  • Refund processing time: Within 10 business days after inspection

  • Return shipping costs: Free within the United States

  • Restocking fees: None

  • Exchanges: Available upon request and subject to product availability.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

  • Be unworn and unused

  • Be in their original condition

  • Include all original packaging and tags

For hygiene and safety reasons, earrings and pierced jewellery items cannot be returned unless they arrive damaged or defective.

We reserve the right to refuse returns that do not meet these conditions.

How to Request a Return

To initiate a return:

  1. Contact Us
    Email us at info@grand-jewellery.com with your order number and reason for return.

  2. Return Instructions
    After approval, you will receive detailed return instructions, including the correct return address.

  3. Ship the Item
    Please package the item securely. We recommend using a trackable shipping method. Keep your tracking number until the return is confirmed.

Refund Process

Once your return has been received and inspected, we will notify you by email.

If approved:

  • Your refund will be processed within 10 business days

  • The amount will be refunded to your original payment method

Processing times may vary slightly depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery and include:

  • Your order number

  • Clear photos of the item

  • A short explanation of the issue

After review, we will provide a replacement or a full refund where appropriate.

Contact & Company Information

Grand-Jewellery
Kapelweg 67
5521 JH Eersel
North Brabant, Netherlands

Email: info@grand-jewellery.com
Phone: +31630822411

Support Hours:
Monday – Friday
9:00 AM – 5:00 PM

Company Registration Number: 80326986
VAT Number: NL003423492B16